Research
Establish and conduct qualitative research that is both clear and flexible for fortune 500 global companies.
Conduct international, lab based, on site, focus group, ethnographic and remote/online engagement sessions.
Mentor UX teams through one to one and workshops to improve their skills.
Collaborate with recruitment agencies, panels and online resources to deliver insights.
Leverage mixed methods by combining qualitative, quantitive and data.
Usability
Heuristic reviews for quick wins.
Organisational transformation through UX using a management maturity model to baseline, measure and implement steps towards improvement.
Facilitate design ideation sessions geared towards clarifying the challenges and exploring solutions to complex challenges.
Create appropriate assets for various validation (e.g. high fidelity prototype for remote or face to face, low fidelity prototypes for workshops and team ideation, card sorting for information architecture, experience maps to align internal and external customer touchpoint, survey tools, A/B testing, co creative sessions for participants to create their own interface etc.)
Accessibility
Implement tools WCAG 1.2 AA standards and digital tools that integrate into the agile product life cycle for improving accessibility.
Team support
Align teams, roles and responsibilities to agile ways of working to empower, improve and grow.
Hire, mentor and support new and existing UX teams up to 15 professionals.
Establish placement programs in collaboration with higher education institutions like Loughborough University and
Goldsmiths, University of London.Deliver projects by forming agile teams comprised of designers, product owners, development and senior stakeholders.